Contact Us
Whether you've spotted an outdated bonus figure, want to suggest an operator we haven't covered, or simply have a question about how we rank New York online casino bonuses, this is the page to use. We read every message and aim to keep our reviews as accurate and useful as possible for readers comparing where to play.
What we can help with
- Corrections to bonus terms, wagering requirements, or editorial ratings shown on this site
- Questions about how a specific offer from our rankings works before you sign up
- Feedback on our review methodology or the criteria we use to compare sites
- General queries about Best NY Online Casinos and how the site is run
- Reports of broken links, out-of-date information, or technical issues on the site
What we can't help with
We're an independent review and comparison site — we don't operate any casino, hold player funds, or process deposits and withdrawals. If your question relates to a specific account, a pending payout, a bonus that hasn't credited, or identity verification (KYC), that has to go through the operator you signed up with directly, using the support channel on their own site. We simply don't have access to player account details and can't intervene in an operator's customer service process.
Similarly, if you're asking about eligibility rules, licensing status, or terms and conditions for using this website itself, our Terms and Conditions page covers that in full, and our About Us page explains more about who we are and how we put these comparisons together.
If gambling is becoming a problem
If you're reaching out because gambling has started to feel out of control — chasing losses, spending more than planned, or gambling to cope with stress — please don't wait on a reply from us. Support is available right now:
- 1-800-GAMBLER — the national problem gambling helpline, free and confidential
- New York HOPEline: 1-877-8-HOPENY — free, confidential support specifically for New York residents
Our Responsible Gambling page has more detail on deposit limits, self-exclusion tools, and how to set boundaries around play. These are worth reviewing whether or not you feel there's currently an issue.
A quick reminder about what this site does
Best NY Online Casinos publishes independent research and comparisons of online casino bonuses aimed at New York players. New York currently regulates online sports betting, but online casino gaming is not licensed for real-money play within the state under New York law, so always check an operator's own terms and your local eligibility before signing up. Nothing on this site is legal, financial, or tax advice — if you have questions about your specific situation, consult a qualified professional.
We may earn a commission when readers click through to an operator listed on this site. That relationship never determines how a bonus is rated or ranked — our editorial scoring is based on the same criteria for every operator we cover.
All content on this site is intended for adults aged 21 and over. If you are under 21, please leave this site.
Before you write in
To help us respond faster, it's worth checking whether your question is already answered elsewhere on the site — our About Us page explains how we research and score operators, and many bonus-related questions come down to reading the wagering requirements and time limits listed alongside each offer. If you still can't find what you need, send us a message with as much detail as possible, including the operator name and the specific issue, so we can look into it properly.